Step 2 - Now that you have a fully charged, PurToke brand battery in your hand (if don't please click here) please make sure it is turned off (if you don't know how to turn your battery on and off, click here).
Step 3 - Carefully inspect the battery contact and threads (see figure 1). If you see anything in this area please click here for battery cleaning instructions.
Step 4 - So your battery is turned off and clean. Now we can now move our attention to your cartridge. Please inspect the contact area and threads of your cartridge (see figure 1); and air holes (see figure 2) of your cartridge. If you see anything on either, please clean them using a toothpick and/or cotton swab with a very small amount of rubbing alcohol. If there is rust or other hard substance, you can use a small piece of fine sandpaper to clean the area as well. WARNING - do not use any metal or other conductive material.
Step 5 - Now that you have a fully charged battery and a fully cleaned cartridge, please attach your cartridge to your battery (click here if you need instructions on attaching your cartridge).
Step 6 - Turn on your battery and (assuming there is still oil in your cartridge) press and hold the battery button. Do this three times or until you see smoke come out between the cartridge and battery. After three times, press and hold the battery button and try to draw through the mouthpiece. Also, carefully touch the area where the cartridge and battery connect to see if it is getting warm (see figure 3). If you can draw vape or feel that area getting warm, the cartridge is heating.
If this did not fix your issue, turn the battery off, disassemble the cartridge from the battery and inspect the contacts one more time. Anything on either side of the contacts will definitely keep the battery from working. Clean the contacts and threads one more time and repeat steps 5 and 6. If after having completed this process a second time, your cartridge still is not heating and you have purchased your cartridge within the last 7 days click here. If it is past 7 days, please email us at email@example.com for further assistance.